As part of a client driven academic project, my team and I conducted usability tests of a voice user interface. We presented our findings and redesign recommendations to our client stakeholders – an esteemed insurance company based out of Boston, Massachusettes.
When the conventional testing methods proved ineffective for testing a voice interface, we came up with a new testing methodology called Voice Visualization and Retrospective Walkthrough.
My team and I have presented our new methodology at the UXPA Boston, 2018.
Location: Bentley University, Waltham, Massachusetts
Duration: 3 months